Guest Relation Agent

Be Yourself - Be a Bold Team Player - Be Leonardo

As a Receptionist youll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because youll be stepping into a busy role! Working as part of a vibrant team, youll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, youll be offering guests the real 5-star treatment at our hotel!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break youve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals at work
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If youre our ideal Receptionist, you will:

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community. In our business, your hard work and pace is valued so its our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us!

The magnificent g Hotel Spa opened to great fanfare in November 2005. Situated on the banks of Lough Atalia and just five minutes from the centre of one of Europes most vibrant and popular cities, to this day it remains the only luxurious, 5-star experience in this iconic city. One of the many jaw-dropping features in our Grand Salon is the incredible mirrored lighting display, these 200 individual twinkling lights are designed to represent a burst of water bubbles. Behind it, sits a huge shimmering silver wall tile feature, reminiscent of the patterns seen in sand left by ripples of the water. However, it is not just the look of The g Hotel Spa that has set us apart since we opened, The GEO is an AA Rosette-winning restaurant experience that celebrates the finest locally-sourced food, delivered by an exceptional team of enthusiastic service staff.

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we operate over 270 hotels across Europe. We look after over 55 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 5,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations! We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!