Service Desk Supervisor

With over 18,000 students and 2,000 members of staff, the University of Limerick (UL) is an energetic, research led and enterprising institution with a proud record in innovation and excellence in education, research and scholarship. The dynamic, entrepreneurial and pioneering values which drive ULs mission and strategy ensure that we capitalise on local, national and international engagement and connectivity. We are renowned for providing an outstanding student experience and conducting leading-edge research. Our commitment is to make a difference by shaping the future through educating and empowering our students. With the River Shannon as a unifying focal point, UL is situated on a superb riverside campus of over 130 hectares. Outstanding recreational, cultural and sporting facilities further enhance the campuss exceptional learning and research environment.

JOB SYNOPSIS: Responsible for providing Level 1 IT support or staff, students and visitors.

Applications are invited for the following position:

Office of the Director of Information Technology

Information Technology Division

Service Desk Supervisor - Specific Purpose Contract

Salary Scale: €54,751- €65,663 p.a. pro rata

Informal enquiries regarding the post may be directed to: Ms Maria Linnane Head of Service Delivery ITD University of Limerick Email: maria.linnane@ul.ie

The closing date for receipt of applications is Wednesday, 14th May 2025 Applications must be completed online before 12 noon, Irish Standard Time on the closing date.

Please email erecruitment@ul.ie if you experience any difficulties

Are you currently legally entitled to work and reside in Ireland?

If you are not currently an EEA Citizen and have stated you are currently legally entitled to work and reside in Ireland. You MUST upload a copy of your current Visa and Work permit in the attachments section application form, or your application will not be processed.

Please note your current work authorisation status must allow you to fulfil the terms of the contract on offer.

Please note your application must include: A letter of introduction indicating how you meet the criteria outlined in the Job description. A completed online Application Form (separate application forms must be submitted for each post applied for).

Applications are welcome from suitably qualified candidates. The University of Limerick holds a Silver Athena SWAN award in recognition of our commitment to advancing equality in higher education. The University is an equal opportunities employer and is committed to selection on merit welcoming applicants from all sections of the community. The University has a range of initiatives to support a family friendly working environment, including flexible working.

Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointees re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. Please note: In applying for this position you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application for an abatement waiver in respect of appointments to this position.