Store Manager

The Store Manager is responsible for the leadership and the development of the store team to deliver a commercial offer, ensuring that the budgeted sales targets and business costs are controlled. Store Managers fully implement company policies and procedures, whilst maintaining customer service excellence and operational best practice.

Main duties and responsibilities

This role outline gives comprehensive details of your duties, however it is not fully inclusive of any additional reasonable duties or tasks as required by your Regional Manager. You have key responsibility for delivering sales and employment targets through leadership, development, the commercial offer, customer service and high standards of operation and compliance. You lead from the front, having a regular presence on the shop floor and the till whilst supporting and coaching your team. You make evidence-based decisions to support the performance of your store.

Sales / KPIsGood product knowledge across all categories.

• Fully conversant with all reports and information tools available in order to maximise sales within store (for example SMP, MAP, Reporting Hub).
• Drive initiative for merchandising throughout the entire store utilising your teams skill, ensuring the store presents a vibrant, exciting image.
• Full conversant with the required merchandising standards (OMS) in order to deliver commercial best practice.
• Communicate all store targets to colleagues so that they are fully engaged to maximise performance.
• Maximise the profile of your store within the community by using your store twitter account and engaging with local customers, businesses and student unions referring to the social media guidelines at all times. Drive the “live and local” initiative.
• Ensure you consistently achieve your stores Balanced Scorecard KPIs through your own results and training your team.
• Manage petty cash costs in line with best practice.

PeopleMaximise the performance of your management team by recognising talent, coaching and empowering them to reach their full potential and to facilitate succession planning as appropriate.

• Create a positive working environment to support and sustain team engagement.
• Plan resource within FTE and budget to maximise store operations. Utilise Quinyx to support this ensuring rotas are planned and published in a timely manner. Manage your store budget by accurate timesheet attesting.
• Inspire your team to be competitive and support company incentives and initiatives.
• Recruit and develop new colleagues and ensure they receive an effective induction and sign off on probation periods.
• Ensure that all colleagues receive one-to-one PDRs in line with Company schedule.
• Develop the skills of colleagues through all appropriate training initiatives, ensuring they possess the requisite level of product knowledge in conjunction with Nipperpedia.
• Manage employee relations in regular consultation with HR e.g. performance, absence, disciplinary.
• Maintain regular contact with your Regional Manager, follow directions and when necessary, represent your store by playing an active role within regional meetings / conference calls.
• Support for and attendance at all Company events and courses, as relevant.
• Flexibility with working shifts to support the needs of the business.
• Review your stores hr KPIs on a monthly basis and take proactive action to manage adverse variances to the company, to the region and to the previous month.

StandardsMaintain high standards of housekeeping and cleanliness for both front and back of house. Follow the back of house 5S standards as directed.

• Ensure all processing and returns are managed according to Company policy and specific instructions and deadlines.
• Ensure that Your Store Expectations are closely monitored and signed off on a daily or weekly basis as appropriate.
• Compliance to all store / regional / central communications - e.g. daily news / red alert / regional conference calls.
• Effective use of technology e.g. Intelocate to improve communication and resolve issues in a timely manner.

ServiceCreate a customer service culture within your store. Maintain high standards of customer service at all times in line with the Customer Service Commitment and Super 6 standards. Ensure customers are the number one priority for all members of your team.

• Drive Hear My Voice response rate to increase the volume of feedbacks and use information gathered from responses to deliver exceptional service within your store.
• Drive service KPIs of till attach and ATV in line with Company policy along with your stores OSAT in line with the company target.
• Analyse and act upon IPSOS data in footfall counted stores to improve conversion rates.

Risk & Loss Management Fully understand, implement and support the Companys Loss Prevention and Health and Safety policies and procedures to reduce risk and loss.

• Ensure that all colleagues support the delivery of a visual shop floor deterrent via a customer service approach in order to identify and reduce the opportunity for external theft.
• Ensure that company procedure is adhered to in all aspects of Cash Office compliance, including daily cashing up and Store Managers Cash Office checklist.
• To take responsibility for and hold store keys and intruder alarm fobs / codes to open and close the store. To update the store keyholder list as appropriate.
• Ensure that stockcounts are properly executed and work to achieve provision. Ensure post count investigations are conducted promptly and thoroughly so that an accurate result is posted.
• Ensure any incidents and accidents are reported promptly via the online reporting tool.
• Ensure any requested weekly feedbacks are completed promptly with special attention paid to specific group code requests.
• Manage stock loss with your team by regular communication, engagement, floor walking and training.

Job Type: Full-time

Pay: €38,000.00-€40,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount

Ability to commute/relocate:

• Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Retail management: 2 years (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: In person

Application deadline: 01/04/2025Reference ID: Store Manager - LimerickExpected start date: 14/04/2025