Senior Customer Support Engineer

Location: Dublin

The Opportunity:

CR2, a leading global provider of banking software solutions, is looking for a Senior Customer Support Engineer to join our dynamic team. This is an exciting opportunity to play a pivotal role in ensuring our customers receive exceptional support and service. You will be responsible for managing customer relationships, providing technical advice, and responding to customer needs with efficiency and professionalism. Your contributions will directly impact customer satisfaction and the continued success of our innovative product suite.

What youll do:

• Customer Experience Management: Take ownership of the customer experience with CR2s software solutions, ensuring that customer support queries are addressed promptly and effectively.
• Proactive Problem Solving: Anticipate and respond to evolving customer needs, ensuring that solutions are aligned with their business goals.
• Relationship Building: Establish and maintain strong relationships with key customer stakeholders, spanning both technical and business roles across all levels of the organisation.
• Technical Advisory: Provide expert technical advice to the account management team, helping to bridge the gap between customer requirements and CR2s product capabilities.

What youll bring:

• Educational Background: Bachelors degree in Computer Science, Computer Engineering, Electrical Engineering, or a related IT/IS field. Candidates with a Business degree and strong IT skills will also be considered.
• Experience: A minimum of 3 years in application support, with a proven track record of managing customer relationships and delivering excellent communication.
• Technical Proficiency: Hands-on experience with Windows workstations and solid understanding of how windows interacts with devices. Familiarity with supporting Terminal applications and payment devices, as well as a strong grasp of Retail Banking Applications, is desirable.
• Teamwork & Independence: Ability to work effectively both independently on customer sites if required and as part of a team.
• Core Competencies: Demonstrate a strong focus on results and ownership of work, proactive customer relationship management, leadership in guiding customers and colleagues, and effective problem-solving skills in managing complex issues and projects.

What we offer:

• Competitive salary and benefits
• Hybrid working
• Comprehensive health and dental insurance
• Cycle to Work Scheme and pension plan
• Opportunities for international travel
• A dynamic, innovative, and entrepreneurial work culture
• Career growth in a globally recognised company

Why CR2?

At CR2, were transforming the future of retail banking with cutting-edge software solutions. Headquartered in Dublin, Ireland, with a global presence spanning over 10 countries, we empower banks to deliver exceptional customer experiences through self-service channels like ATMs, mobile, internet, kiosks, and POS systems. With over 200 talented professionals on our team, were driven by innovation and excellence.

Ready to make an impact?

Apply now to become a Senior Customer Support Engineer at CR2 and be part of our journey to transform the future of banking technology.