Client Onboarding and Service Controls Execution - EMEA Oversight Manager

We are seeking a Vice President to join the Client Onboarding & Service (COS) Advocacy & Controls Execution (ACE) organization, with responsibility for the oversight and governance of risks and controls associated with Payments and Merchant Services Onboarding functions across EMEA. In todays rapidly evolving business landscape, effective control management is paramount to ensuring organizational resilience and success.

As a Controls Execution Oversight Manager within the Advocacy & Controls Execution team, you will align cross-functional support and lead governance initiatives. You will work closely with partners from Sales, Operations, Onboarding, Technology, Risk, Compliance and Legal, driving controls execution initiatives for EMEA Client Onboarding. You will partner with global and regional colleagues to integrate controls into our organizations DNA, ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management, fostering a culture of trust and transparency. In this role, you will provide expert advice on controls-related matters, lead problem-solving initiatives, and deliver high-quality reporting and analytics. Your efforts will directly contribute to reducing the businesss residual risk profile and optimizing control frameworks.

Job responsibilities

• Assess criticality and risk of outsourcing arrangements for EMEA Client Service & Onboarding (COS)
• Develop and manage governance framework for x-legal entity service provision including; inventory, service level standard monitoring and exit plans
• Represent COS in EMEA steering committees, where required, and on projects required to meet local, regional and global regulations
• Provide oversight of the end-to-end system of controls that mitigates risk through active engagement, thematic reviews, risk analysis and control deep dive which continuously manage and reduce the businesss residual risk profile
• Evaluate and continuously improve control processes to enhance efficiency and effectiveness. Implement best practices and innovative solutions to optimize control frameworks
• Oversee and test Implementations EMEA business continuity plans
• Partner with the EMEA COS Control Management organization on:
  • Internal and external audits
  • Data breach / privacy incidents
  • Risk and financial loss events / Early Escalations
  • Issue & Action Plan Closure
  • Data Risk Management
• Anticipate internal and external factors impacting the business governance and implement plans to mitigate risks and capitalize on opportunities
• Work closely with cross functional partners to ensure Payment Services Directive (PSD) obligations are met

Required qualifications, capabilities, and skills

• Minimum of five years experience in Payments industry (outsourcing governance advantageous)
• Understanding of EU Regulatory compliance standards and requirements
• Ability to build strong working relationships with business partners in internal LOBs
• A good understanding of J.P. Morgan Payments products and services
• Attention to detail combined with an ability to absorb information and form an opinion or conclusion
• Strong analytical skills and familiarity with data visualisation / automation tools - Tableau, Xceptor, Alteryx
• Excellent report writer and summarizer of complex issues / solutions. Superior presentation and communication skills. Can sell self and ideas
• Ability to complete work to deadlines, with a sense of urgency thorough effective time management including: goal setting, planning, prioritizing, scheduling, and monitoring

Preferred qualifications, capabilities, and skills

• Familiarity with the firms Inter-affiliate services program and technology solutions for outsourcing
• Degree level / 3rd level qualification
• Ideally will have experience with controls design and evaluation concepts, risk assessment processes, OKRs, Key Risk Indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures