Customer Care Executive

The Irish Times | Hybrid work in Dublin, County Dublin | IE

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the The Irish Times with the position of Customer Care Executive - The Irish Times which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Executive - The Irish Times below matches your qualifications.

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Job Title: Customer Care Executive

Location: Dublin, Ireland (Hybrid Working)

Contract: Full-Time, Fixed Term Contract (24 Months)

About us: The Irish Times has delivered top quality news, opinion and analysis since it was first published in 1859. As media technologies evolve, so do our methods of storytelling and delivery. The Irish Times continues the transition from print to multi-platform publication, while upholding the journalistic principles that earned it the reputation as Irelands paper of reference.

In recent years, the Irish Times Group expanded its interests to include The Irish Examiner and The Echo, Regional newspapers and in addition to the Citywest print facility, the property website MyHome.ie, recruitment website RecruitIreland.com, news website BreakingNews.ie, ScoreBeo & RIP.ie.

The role:

This role within the customer service team will be responsible for handling our new and existing digital subscribers and home delivery customers.

The person appointed will assist with all subscription queries ensuring the highest standard of customer service. The successful candidate will be responsible for multi-channel contacts and taking a proactive approach to customer service for our subscribers.

The suitable candidate will have previous experience working in a customer service role. They will have excellent communication skills and demonstrate resilience within a fast paced, dynamic environment. The role requires excellent organisational and problem-solving skills. Includes some weekend working on a rotation basis.

Responsibilities:

Speaking with customers via email, on the phone, social or live chat.

Identifying and assessing a customers needs to ensure they are satisfied.

Meeting all personal and team targets.

Building lasting relationships with customers and ensuring they feel supported and valued.

Dealing with customer complaints with patience and compassion as well as striving for first contact resolution.

Maintaining customer records by updating and managing their account information within our CRM and other subscription software.

Skills and Experience:

  • Minimum 1 year experience working within a customer service role
  • Experience in a customer facing environment
  • Good working knowledge of systems
  • Excellent Microsoft Office experience
  • Shows a strong appreciation of The Irish Times brand/product

Benefits:

The Irish Times group operate a Hybrid working policy.

Our benefits include, Health Insurance, Pension Contribution, Sick Leave Cover, Maternity and Paternity Leave, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy.


Information :

  • Company : The Irish Times
  • Position : Customer Care Executive
  • Location : Hybrid work in Dublin, County Dublin
  • Country : IE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Executive job info - The Irish Times Hybrid work in Dublin, County Dublin above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Executive job info - The Irish Times Hybrid work in Dublin, County Dublin in 2025-06-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-06-09 | Expired Date : 2025-07-09

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