IT Support Engineer

IT Support Engineer at Shutterstock Shutterstock is seeking a sharp, resourceful IT Support Engineer to deliver top-tier technical support in a fast-paced, creative tech environment. Based in our Dublin office, youll be the go-to expert for hardware, software, applications, and A/V systems — supporting employees locally and around the globe. This role is ideal for someone who thrives on troubleshooting, adapts quickly to shifting priorities, and communicates clearly with users of all technical backgrounds. Youll not only handle day-to-day support but also contribute to infrastructure projects and process improvements that enhance the Shutterstock experience company-wide. What Youll Do

• Provide responsive support for desktops, phones, systems, and apps across local and remote teams.
• Lead and assist in IT infrastructure efforts, including server upgrades and office builds.
• Manage A/V systems, video conferencing tools, and live event support.
• Troubleshoot and maintain equipment like projectors, speakers, mics, and digital audio systems.
• Collaborate with security, networking, and infrastructure teams to resolve issues.
• Track and escalate incidents in a team-based support system.
• Identify automation opportunities to streamline IT operations.
• Join an on-call support rotation and travel occasionally to other offices.

What You Bring

• 3+ years of Desktop Support experience.
• Expertise with Windows, macOS, Active Directory, networking (TCP/IP, DNS, DHCP), and Windows Server.
• Knowledge of enterprise security tools (encryption, antivirus, system management).
• Experience with Google Workspace, Slack, Okta, and Jamf.
• Strong A/V support skills, especially for digital and live event systems.
• Excellent customer service, prioritization, multitasking, and communication abilities.
• Capable of creating clear documentation and training materials.
• Comfortable working within SLA targets and operational metrics.

Join Shutterstock and help power creativity through technology — apply today! #LI-MS1 Shutterstock Values We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply. Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com .