Technical Content Strategist

Company Description Dropbox isnt just a workplace—its a living lab for more enlightened ways of working. Were a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who youre meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If youre ready to push boundaries—and yourself— Dropbox is ready for you. Team Description The Dropbox Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If youre passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience team. Areas of work include customer support, user experience research, technical support, customer success management, and program management. Role Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox and Dropbox products, such as Dropbox Dash and Dropbox Sign, to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, were transforming everyday workflows and entire industries. We believe technology should get out of the way, so theres no limit to what people can do. Were a thoughtful, tightly-knit team thats committed to realizing ambitious ideas. Dropbox is seeking a Technical Content Strategist to join our Knowledge Experience and Platforms (KXP) team. In this role, youll help shape the way technical guidance is delivered to our customers, ensuring they can confidently adopt, implement, and grow with Dropbox products. You will create clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup to long-term support and expansion. In addition, youll serve as a technical enablement resource for Customer Success Managers and Global Support Agents by providing guidance on new product releases, integrations, and emerging market use cases to ensure a deep understanding and effective application of these solutions in customer interactions and ongoing support. This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. Youll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite. Responsibilities Tell the technical story of Dropboxs product suite, in a way that enables all customers to get the most out of their Dropbox experience. Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth. Document real-world use cases and best practices for installation, workspace setup, and integration of Dropbox products and features. Develop templates, and technical resources that help customers integrate Dropbox into their broader business application stack. Enable internal customer-facing teams to build loyalty with Dropbox customers by delivering clear guidance and documentation to help them manage, support, and extend Dropbox within their environments. Serve as a technical enablement resource for Customer Success Managers and Global Support Agents by providing guidance for new product releases, integrations, and emerging market use cases to ensure deep understanding and effective application of these solutions in customer interactions and ongoing support. Collaborate cross-functionally with the CX Platforms team to shape the user experience of the online CX Technical Enablement space. Requirements Bachelors degree in technical documentation, computer science, journalism or English with experience developing content for B2B SaaS knowledge bases. Relative field and experience will also be considered 3+ years of experience in technical marketing, technical documentation development, product engineering, or solution engineering within the AI, cloud, or file syncing and sharing space Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platforms Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen Passionate about Dropboxs mission and products and representing our customers needs Preferred Qualifications Experience in AI prompt engineering Experience in AI product development in B2B SaaS industry Experience in customer support or customer success in SaaS industry Compensation Ireland Pay Range €60.400—€81.700 EUR The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropboxs total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations. Benefits Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to: Competitive medical, dental and vision coverage* Retirement savings through a defined contribution pension or savings plan** Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh Income Protection Plans: Life and disability insurance* Business Travel Protection: Travel medical and accident insurance* Perks Allowance to be used on what matters most to you, whether thats wellness, learning and development, food & groceries, and much more Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support Mental health and wellness benefits Additional benefits details are available upon request.

• Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.