Desktop Support Engineer

Role: Desktop support Engineer (MacOS experience)

Type: Contract (6 months and extendable)

Mode: Onsite working only. No remote

Location: Cork, Ireland

NOTE: Visa sponsorship NOT provided

MacOS experience is mandatory

Job Description

Primary Responsibilities:

Desktop Support:

• Deliver prompt and efficient technical support to end-users for various hardware and software issues.

• Diagnose and address issues associated with laptops, printers, and other peripherals.

• Install, set up, and manage operating systems, applications, and software updates.

• Help users with account setup, password resets, and other account-related problems.

• Develop and keep documentation of technical procedures and solutions.

Hardware Inventory Management:

• Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.

• Track hardware assets throughout their lifecycle, from procurement to disposal.

• Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.

• Manage the procurement and deployment of new hardware.

IT Store/depos:

• Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.

• Assist colleagues in choosing IT equipment and accessories based on our hardware standards.

• Offer guidance and recommendations for hardware and software solutions.

Executive Support:

• Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.

• Prioritize executive requests and ensure timely and efficient service delivery.

• Maintain confidentiality and discretion when handling sensitive information.

Qualifications:

• Bachelors degree in Computer Science or a related field is required.

• A minimum of 5 years of experience in desktop support or a similar role is necessary.

• Strong knowledge of Windows and macOS operating systems is essential.

• Proficiency in troubleshooting hardware and software issues is required.

• Excellent communication and interpersonal skills are a must.

• Ability to work independently and as part of a team is necessary.

Preferred Qualifications:

• Experience with hardware inventory management systems.

• Experience in providing executive support.

• Certifications in Microsoft or Apple technologies.