Travel Claims Team Leader

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

Reporting

Travel Dept Ops Manager

Key Roles

As a Claims Team Leader, you are responsible for ensuring claim teams reach target , activity monitoring the team and the individual Handler performance ,targets to ensure the teams quality, accuracy and adhering to procedures and SLA’s.

Key responsibilities (including but not limited to)

• Reporting Line – Deputy Ops Manger.
• Responsible for the day-to-day ops of the Claim Handlers.
• Handling of Technical Cases and Specific Client Claims.
• Dealing with Clients Queries attending Client Meetings.
• Provide technical guidance to colleagues on claims handling.
• Authorisation of Claims for Handlers.
• Investigate and response to any queries raised by Internal /External in relation Claims.
• Monitoring of WIP /Completions together with overall work volumes.
• Ensuring compliance of SLAs and Completion Target.
• Ensure Colleagues have growth & development Opportunities (Meet with each colleague monthly one to one 30X30 catch up).
• Carry out Performance Review for Colleagues, provide coaching support.
• Annual Leave for the team ensuring cover in place.
• Ensuring colleagues completed – CPD Hours and Mandatory Training Annually, Meet /Exceed Target Annually.

Qualifications/Skills

• APA
• Claims Experience
• Excellent customer service experience and skills
• Great stakeholder management abilities
• High level of proficiency in Word, Excel, and PowerPoint
• High level interpersonal and communication (verbal/written) skills
• Effective time management
• Strong organizational and accuracy skills with attention to detail
• Results/Target /Revenue driven

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.