Tour Guide Manager

Who We Are

Alternative Dublin is an arts & culture-focused events company dedicated to creating unforgettable experiences across Ireland. From public to corporate events, we host hundreds of unique gatherings each year. Our mission is to foster a welcoming, creative, and fun environment for both clients and staff.

We are not your typical corporate office-we thrive on diversity, open-mindedness, and the ability to adapt to a dynamic work environment.

We have a 0 tolerance for discriminatory behaviour, in and outside the office.

Position Overview

We are seeking an enthstic, experienced Tour Guide Manager to oversee and coordinate our public, private, and corporate tours around Dublin. This role is perfect for someone with experience as a tour guide or manager, who enjoys working in the events space and thrives in a leadership role. The successful candidate will manage the logistics of weekly tours, support a team of talented guides, and ensure our clients have exceptional experiences every time.

This role is Monday-Friday in person at our Temple Bar office, with the option of leading tours out of office hours/weekends.Bonus Pay: Additional compensation rate for leading tours directly.

Join us and be part of a fun, vibrant office where your creativity and managerial skills will shine.

Key Responsibilities

• Team Management & Scheduling: Lead a team of tour guides, manage bookings, and rostering to ensure all tours are adequately staffed and professionally delivered.
• Customer Communication: Handle client inquiries promptly and professionally, assisting with bookings and tailoring tour packages to meet specific needs.
• Leadership & Motivation: Provide support, guidance, and inspiration to your team, fostering a collaborative and enthstic work culture.
• Quality Assurance: Ensure all tours meet high standards of storytelling, customer engagement, and overall client satisfaction.

Requirements:

• Previous Experience: At least 1 year of experience as a tour guide or in event management.
• Leadership Skills: Ability to manage, motivate, and develop a diverse team while maintaining a friendly and professional work environment.
• Communication: Excellent verbal and written communication skills (a high level of English is required).
• Organizational Skills: Strong multitasking, prioritization, and time-management abilities in a fast-paced environment.
• Customer Service: Passion for engaging with clients, ensuring their experience is positive, enjoyable, and memorable.

Bonus Skills

• Familiarity with Dublins key landmarks, hidden gems, and alternative cultural spaces.
• Artistic inclination or interest in the creative industry.

Benefits

• A dynamic, fun, and vibrant work environment.
• Opportunities for professional growth within the company.
• Access to a variety of our events across Dublin, Belfast, Cork, Galway, and Limerick.

How to Apply

If youre a passionate storyteller and dynamic leader with a love for Dublins culture and history, wed love to hear from you!Please submit your CV and a brief cover letter outlining why you are the perfect fit for this role.

Note: A valid work visa for Ireland is required for this position.

Job Type: Full-time

Pay: €14.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

• Bonus pay
• Tips

Benefits:

• Additional leave
• Company events
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Are you based in Dublin?
• A cover letter outlining why you feel you would be a good candidate for the role is highly recommended

Experience:

• tour guide: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Application deadline: 23/07/2024Expected start date: 03/02/2025